About Us This web site is owned and operated by Abellio Greater Anglia who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Abellio Greater Anglia
FREEPOST RSRZ-SSUJ-UEBG Business Travel Department Suite C, The Octagon Colchester, Essex CO1 1TG United Kingdom
Phone: 0345 600 7245 - Option 3
Fax: 01206 363.989
Email: businesstravel [at] abelliogreateranglia [dot] co [dot] uk
Abellio Greater Anglia 124172936
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When ordering a ticket, we will endeavour to send it out by the next working day. However, some items can only be sent out up to a month prior to their start date - please check your confirmation email regarding this.
We accept Visa, MasterCard and American Express. When an order is placed by card we will charge the card immediately and prepare your order to be sent to you - please bear in mind that some products can only be sent out up to a month in advance of their start date.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
----------ZERO VALUE ORDERS------------
Very occasionally, you may find a ticket which, after adding it to your basket, you find has a zero value. In these instances we will contact you to discuss the price of the ticket and reconfirm the order with you to ensure you are happy with the price and the product.
---------SPECIAL TERMS AND CONDITIONS-----------
Please note that some items, such as Scholars Season Tickets, have special terms and conditions attached to them. These will be shown on the infomration page for the overall product.
Shipping And Handling All items are normally sent via the Royal Mail which might mean they can take up to 5 working days to reach you (not inclusive of the day the order is made). Alternatively, you can have your items delivered via Royal Mail Special Delivery - the price for this is dependant on what you are ordering and will be quoted when you checkout.
Please note that we are not responsible for any tickets purchased whilst awaiting the arrival of a Season Ticket from this site unless our delivery schedules have not been met.
Delivery Schedule We will normally send your order to you on the same or next business day (see below). However, any season tickets ordered over a month in advance are generally not sent out until 3-4 weeks prior to their start date. An email confirmation will be sent to you to confirm when we have sent your ticket(s).
You must inform us within five working days of receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery (where applicable) supplied by our delivery company is sufficient evidence to establish that goods have been received.
Any item order after 13:00 on a working day cannot be guaranteed to be included in that days postal pickup and will be sent out the next working day.
Please note that the expected delivery times for Royal Mail are:
Standard Delivery - Five workings days from postal day
Standard Tracked - Three working days from postal date
Special Delivery - Next working day after postal date
Back Orders All items will be sent out immediately with the exception of season tickets that are ordered over one month prior to their required start date. In these instances we will send out the season ticket 3-4 weeks prior to it's start date.
Tax Charges There is no VAT payable on rail tickets and, as such, VAT receipts are not supplied.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and processed by a large national banking institution on our behalf. Your whole card number will not be seen by anyone processing your order within our organsiation - we will only ever see a masked version of you card number as an aid to identifying you if you need to call us about a particular order or charge.
Guarantee All tickets are issued subject to the National Conditions of Carriage - these are available on the National Rail website at http://www.nationalrail.co.uk
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0345 600 7245 - Option 3 (International +44 0345 600 7245 - Option 3) or fax us on 01206 363.989 or write to us at FREEPOST RSRZ-SSUJ-UEBG Business Travel Department Suite C, The Octagon Colchester, Essex CO1 1TG United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy -----WHOLLY UNUSED TICKETS-----
You may return these tickets to us as soon as is practicable for a refund prior to the start date of the ticket.. Please ensure you quote your order number with the ticket. An admin fee of £10 may be deductable from the refund.
-----PARTIALLY USED TICKETS-----
A refund would depend upon the ticket type and circumstances surrounding refund claim. Generally a fee of £10 is payable per claim.
-----REFUNDS DUE TO SERVICE CANCELLATION OR DISRUPTION-----
A claim should be made directly to the Customer Services department for the Train Operator you were travelling with at the time of the delay. Some companies operate a delay repay policy which entitles you to some compensation for a delayed or cancelled journey - details will be available at the ticket offices for the relevant Train Operators or from the individual operators website
PLEASE NOTE THAT SPECIAL CONDITIONS APPLY TO SCHOLARS SEASON TICKETS AND REFERENCE SHOULD BE MADE TO THE TERMS AND CONDITIONS ON THOSE PAGES. BY AGREEING TO THE TERMS AND CONDITIONS HERE YOU ALSO AGREE TO ANY SPECIAL TERMS AND CONDITIONS MARKED AGAINST EACH PRODUCT.
Remittance Terms -----CARD PAYMENTS-----
All payments by card are taken instantly irrespective of the product purchased.
-----PAYMENT ACCOUNT CUSTOMERS-----
This invoice is for information purposes only. If you have a payment account with us you should await for a formal invoice from our Accounts Receivable department and abide by the terms agreed between yourselves and our Business Travel Manager